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  • Home > about us > After-sales service
    Pre-Sales Service 
    * Inquiry and consulting support.
    * Sample testing support.
    * View our Factory.
     
    After-Sales Service 
    * Training how to install the machine, training how to use the machine.
    * Engineers available to service machinery overseas.
    * 24/7 on-line receiving your question or requesting.
    * Providing solution within 12 hours.
     

    For Co2 cnc laser machine
    2-YEAR WARRANTY, LIFETIME MAINTENANCE 
     
    1.Two-year warranty for the machine, except for consumables.
    2.Laser tube warranty:
    - CO2 40W, 50W, 60W tubes: 3 months;
    - CO2 80W tube: 6 months;
    - CO2 100W, 130W, 150W, 180W tubes: 10 months;
    - CO2 280W, 300W tubes: 12 months.
    3.Optical lens and mirrors are not within warranty scope.
     

    For Fiber laser cutting machine
    3-YEAR WARRANTY, LIFETIME MAINTENANCE 
    1.Three-year warranty for the machine, except for laser source and consumables.
    2.Fiber laser source warranty: 2 years
    3.Optical lens and mirrors are not within warranty scope.
     

    For laser marking machine
    2-YEAR WARRANTY, LIFETIME MAINTENANCE 
    1.Two-year warranty for the machine.
    2.Two-year warranty for the laser source.

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